Feibo隐私政策
本政策说明你使用 Feibo 平台时，我们如何收集、使用、共享、存储和保护你的个人信息，以及你享有哪些权利。请仔细阅读，特别是以加粗方式提示的内容。 本政策是《Feibo 用户服务协议》的组成部分；本政策中未定义的用语，与《用户服务协议》中的含义相同。
第一条 我们是谁及本政策的适用范围
1.1 Feibo 平台由【公司全称】（注册地址：【公司注册地址】，以下简称"我们"）运营。就本政策所述的个人信息处理，我们是泰国《个人数据保护法》（B.E. 2562 / 2019 年，简称 PDPA）所称的"数据控制者"。
1.2 本政策适用于我们通过 feibo.ai 网站、电脑端和手机端客户端，以及我们不时提供的其他方式向你提供的全部服务。
1.3 本政策不适用于第三方单独向你提供的服务，例如你通过 Feibo 访问的第三方网站、你自行安装或连接的第三方插件和服务。这些第三方如何处理你的个人信息，以其各自的隐私政策为准。
第二条 我们收集哪些个人信息
2.1 你主动提供的信息
（1）账号信息：注册和登录时使用的手机号码或电子邮箱、验证码，以及你设置的昵称和头像。
（2）输入内容和输出内容：你在对话中输入的文字和语音，上传的图片和文件，AI 服务生成的回答、图片、视频等，以及由此形成的对话记录和任务记录。
（3）云盘文件：你上传或保存到 Feibo 云盘的文件，以及任务生成的文件（"任务产物"）。
（4）订单与支付信息：你购买会员或积分时的订单号、商品、金额、币种、支付方式、支付时间和支付结果。银行卡号等完整支付信息由第三方支付机构直接收集和处理，我们不会保存。
（5）客服与反馈信息：你联系客服、提交反馈或举报时提供的联系方式、问题描述和截图等。
2.2 你使用服务时我们自动收集的信息
（1）设备信息：设备型号、操作系统及版本、客户端版本、语言和时区设置、设备标识符。
（2）日志信息：IP 地址、访问时间、功能使用记录、所用模型、积分消耗记录、错误和崩溃报告。
（3）网站通过 Cookie 及类似技术收集的信息，详见第十二条。
2.3 电脑端和手机端特定功能涉及的信息
（1）本地电脑模式：你让 Feibo 在你的电脑上执行任务时，AI 助手可能在你授权的范围内读取、创建或修改文件，或运行命令；运行命令等操作会先请求你确认。你电脑上的文件保存在你自己的电脑上，不会自动上传到我们的服务器或云盘；但为了完成任务，AI 助手读取到的文件内容、命令运行结果等，会作为输入内容发送给模型处理。
（2）内置浏览器：浏览记录、Cookie 和网站登录状态保存在你的设备上，我们不会收集。你让 AI 助手读取或操作网页时，相关网页内容会作为输入内容发送给模型处理。
（3）手机遥控电脑：为了让你用手机控制电脑，我们会处理两台设备的配对信息、设备名称和在线状态，并通过我们的服务器转发你发出的指令和任务结果。
（4）语音输入：你使用语音输入时，我们会处理录音，将其转换为文字。【转换完成后，我们不保存录音。】
（5）自动任务：你设置的定时任务、执行时间和运行记录。
（6）插件、技能与第三方连接：你主动安装插件或连接第三方服务时，我们会按你的授权，在完成任务所需的范围内访问相关数据。
2.4 从第三方获得的信息：支付机构返回的支付结果；如你使用第三方账号登录，我们会在你授权的范围内获得该第三方提供的账号标识、昵称和头像。
2.5 设备权限：部分功能需要你开启相应的系统权限，例如麦克风（语音输入）、相册和文件（上传图片和文件）、通知（任务完成提醒）。我们只在你使用相应功能时调用这些权限。你可以随时在系统设置中关闭；关闭后相应功能将无法使用，但不影响其他功能。
第三条 我们如何使用个人信息及法律依据
我们仅为以下目的使用你的个人信息，并以 PDPA 规定的相应法律依据为基础：
3.1 提供服务：注册登录，处理你的输入内容并返回输出内容，保存对话记录和云盘文件，执行你设置的任务，同步多台设备。依据：履行我们与你之间的合同（即《用户服务协议》）。
3.2 付费与交易：处理订单，发放会员权益和积分，办理退款，开具收据或发票。依据：履行合同；遵守税务、会计等法律义务。
3.3 安全与合规：验证身份，保障账号安全，防范欺诈和滥用，识别和处理违法或违反《用户服务协议》的内容，处理投诉和举报。依据：我们的合法利益；遵守法律义务。
3.4 改进服务：分析功能使用情况，排查故障，评估不同模型的效果和成本。我们会尽量使用经过去标识化或汇总处理的数据。依据：我们的合法利益。
3.5 客户服务与通知：回复你的咨询和反馈，向你发送服务变更、安全提醒、会员到期提醒等与服务相关的通知。依据：履行合同；我们的合法利益。
3.6 营销信息：向你推送优惠活动、新功能介绍等营销信息。依据：你的同意。你可以随时通过信息中的退订方式或在设置中关闭。
3.7 遵守法律：配合执法机关、法院或其他主管机关依法提出的要求。依据：遵守法律义务。
3.8 关于模型训练：【我们不会将你的输入内容和输出内容用于训练 AI 模型。】如将来需要这样做，我们会事先单独征得你的明确同意，你也可以随时撤回。
3.9 如我们要将你的个人信息用于本政策未载明的其他目的，会事先告知你，并在法律要求时征得你的同意。
第四条 敏感个人信息
4.1 PDPA 规定的敏感个人信息，包括种族、民族、政治观点、宗教或哲学信仰、性行为、犯罪记录、健康数据、残疾、工会信息、基因数据和生物特征数据等。我们不会主动要求你提供敏感个人信息。
4.2 请不要在输入内容中提交你或他人的敏感个人信息，以及身份证号码、银行卡号、密码等信息。 如你主动提交，我们仅会为完成你请求的任务而处理，并按本政策保护。
4.3 如你提交他人的个人信息，你应确保已取得对方的同意或具有其他合法依据。
第五条 AI 模型和第三方如何处理你的信息
5.1 Feibo 接入自有和第三方提供的多种 AI 模型。为了生成输出内容，你的输入内容（包括本地电脑模式下 AI 助手读取的文件内容、内置浏览器中的网页内容）会被发送给为你提供服务的模型提供方处理。 我们会根据你的问题类型、难度和成本，自动选择或切换模型。
5.2 我们会优先选择承诺不将通过接口接收的数据用于训练其模型的模型提供方，并通过合同要求其仅为向你提供服务而处理数据，并采取适当的安全措施。
5.3 你使用联网搜索功能时，你的搜索关键词会被发送给第三方搜索服务提供方。
5.4 我们会在【Feibo 平台 → 设置 → 关于 FeiBo → 第三方服务清单】中，列出主要的模型提供方和服务提供方及其所在国家或地区，并在发生变化时及时更新。
第六条 我们如何共享、转移和公开披露个人信息
6.1 我们不会出售你的个人信息。
6.2 我们只在以下情况下与第三方共享你的个人信息，并且只共享实现相应目的所必需的信息：
（1）AI 模型和搜索服务提供方：见第五条；
（2）云服务和技术服务提供方：用于托管服务器、存储数据（包括云盘文件）、发送短信和电子邮件验证码、分析崩溃报告等；
（3）支付机构：用于完成付款和退款；
（4）合作方：部分功能（如视频生成）由合作方提供技术支持时，完成你请求的任务所需的信息；
（5）经你同意的其他第三方，例如你主动连接的第三方服务。
6.3 我们要求上述第三方按照我们的指示、本政策和适用法律处理你的个人信息，采取适当的安全措施，不得用于其他目的。
6.4 如发生合并、收购、资产转让或类似交易，你的个人信息可能会被转移给承继方。我们会通知你，并要求承继方继续遵守本政策；承继方改变个人信息使用目的的，应重新告知你，并在法律要求时征得你的同意。
6.5 我们仅在以下情况下公开披露你的个人信息或将其提供给主管机关：法律法规要求，或执法机关、法院等主管机关依法提出要求；为保护你、其他用户或公众的生命、身体或财产安全所必需；你明确同意。
第七条 跨境传输
7.1 我们的服务器位于【服务器所在国家或地区】，部分模型提供方和服务提供方位于泰国以外的国家或地区（例如【美国、中国、新加坡】）。因此，你的个人信息可能会被传输到泰国境外处理。
7.2 我们会按照 PDPA 和泰国个人数据保护委员会关于跨境传输的规定进行传输，例如：传输到数据保护水平充分的国家或地区；与接收方签订包含适当保护措施的合同（如标准合同条款）；或传输是履行我们与你之间的合同所必需的。
7.3 你可以通过第十六条的方式联系我们，了解跨境传输所采取的保护措施。
第八条 保存期限
8.1 我们只在实现本政策所述目的所需的期限内保存你的个人信息，法律要求更长保存期限的除外。一般情况下：
（1）账号信息：账号存续期间保存；账号注销后【30】天内删除或匿名化处理。
（2）对话记录、任务记录和云盘文件：在你删除前一直保存；你删除后，我们会在【30】天内从正在使用的系统中删除，备份中的数据会在【90】天内被覆盖删除。
（3）订单和支付记录：按照泰国税务和会计法律的要求保存，一般为【5】年。
（4）日志信息：按照泰国《计算机相关犯罪法》对服务提供者的要求至少保存 90 天，一般不超过【12】个月。
（5）客服和投诉记录：处理完毕后保存【3】年，以便处理后续争议。
8.2 保存期限届满后，我们会删除、销毁你的个人信息或对其进行匿名化处理。匿名化处理后的信息无法识别到你本人，不再属于个人信息。
第九条 我们如何保护你的个人信息
9.1 我们采取合理的技术和管理措施保护你的个人信息，包括：使用加密技术（如 HTTPS/TLS）传输数据；对存储的数据采取访问控制和【加密】措施；按照最小必要原则限制员工的访问权限，并要求相关人员履行保密义务；记录和审查对个人信息的访问。
9.2 请妥善保管你的账号、验证码和登录设备。互联网环境并非绝对安全，我们无法保证信息百分之百安全。
9.3 如发生个人信息泄露等安全事件，我们会立即启动应急预案，采取措施控制影响，并在知悉后 72 小时内向泰国个人数据保护委员会办公室报告（事件不太可能对个人权利造成风险的除外）。如事件可能对你的权利造成高风险，我们会及时通知你事件情况、可能的影响、我们已采取的措施以及你可以采取的防范措施。
第十条 你的权利
10.1 根据 PDPA，你对你的个人信息享有以下权利：
（1）访问权：了解我们如何处理你的个人信息，并获取你的个人信息副本；
（2）更正权：要求更正不准确的个人信息，补充不完整的个人信息；
（3）数据可携带权：以常用的电子格式获取你提供给我们的个人信息，或在技术可行时要求我们将其传输给其他数据控制者；
（4）反对权：反对我们基于合法利益处理你的个人信息，或反对将其用于直接营销；
（5）删除权：要求删除、销毁你的个人信息，或将其匿名化；
（6）限制处理权：在特定情况下要求暂停处理你的个人信息；
（7）撤回同意权：对基于你的同意进行的处理，你可以随时撤回同意，但撤回不影响撤回前处理的合法性；
（8）投诉权：如你认为我们违反了 PDPA，可以向泰国个人数据保护委员会办公室投诉。
10.2 你可以在 Feibo 平台内直接查看和修改个人资料、删除对话记录和云盘文件，也可以通过第十六条的方式向我们提出申请。我们会在收到申请后 30 天内处理并回复你。 为保障安全，我们可能需要先验证你的身份。
10.3 在法律允许的情况下，我们可能无法满足你的部分请求，例如涉及法律要求我们保存的信息，或满足请求会损害他人权利的。我们会向你说明理由。
10.4 你撤回同意或删除部分信息后，部分功能可能无法继续使用。
第十一条 注销账号
11.1 你可以通过【设置 → 账号 → 注销账号】或联系客服申请注销账号。我们会在验证你的身份后【15】个工作日内完成注销。
11.2 账号注销后，你的对话记录、云盘文件、会员权益和积分将被删除且无法恢复。 我们会按第八条删除你的个人信息或对其进行匿名化处理，法律要求保存的除外。
第十二条 Cookie 及类似技术
12.1 我们的网站会使用 Cookie 及类似技术，用于保持登录状态、记住你的偏好设置、保障安全，以及统计网站访问情况。
12.2 必要的 Cookie 是网站正常运行所必需的；用于统计分析的 Cookie，我们会在征得你的同意后才使用。 你可以通过网站的 Cookie 设置或浏览器设置管理和删除 Cookie，但这可能影响部分功能。
12.3 我们不会使用 Cookie 跟踪你在其他网站上的活动，也不会将其用于第三方广告。
第十三条 未成年人
Feibo 平台仅面向年满 18 周岁的用户，我们不会故意收集未满 18 周岁人士的个人信息。 如我们发现在未经监护人同意的情况下收集了未成年人的个人信息，会尽快删除。如你是监护人，发现被监护人向我们提供了个人信息，请联系我们。
第十四条 本政策的更新
14.1 我们可能根据法律法规变化、功能调整等需要更新本政策，更新后的政策会在 Feibo 平台公布。
14.2 涉及你重大权益的更新（例如处理目的、共享对象或跨境传输方式发生重大变化），我们会在生效前至少 7 天通过站内通知、短信或电子邮件等方式告知你；法律要求取得你同意的，我们会再次征得你的同意。
第十五条 语言版本
本政策以中文、英文和泰文三种语言书写。三种版本如有不一致，以【中文】版本为准。
第十六条 联系我们
如你对本政策或你的个人信息有任何疑问、意见或请求，可以通过以下方式联系我们：
数据控制者：【公司全称】
地址：【公司注册地址】
隐私事务邮箱：【privacy@feibo.ai】
数据保护官（DPO）：【如已指定，填写姓名或职务及联系方式】
你也可以通过平台内"帮助与反馈"入口联系我们。
【公司全称】 ｜ 版本 V1.0 ｜ 生效日期：【 2026 年 10 月 18 日】
Feibo Privacy Policy
This Policy explains how we collect, use, share, store and protect your personal data when you use the Feibo Platform, and what rights you have. Please read it carefully, especially the parts in bold. This Policy forms part of the Feibo User Agreement. Terms not defined in this Policy have the meanings given to them in the User Agreement.
1. Who We Are and Scope of This Policy
1.1 The Feibo Platform is operated by [Full company name] (registered address: [Registered address]) ("we", "us" or "our"). For the processing of personal data described in this Policy, we are the "data controller" under the Personal Data Protection Act B.E. 2562 (2019) of Thailand ("PDPA").
1.2 This Policy applies to all services we provide to you through the feibo.ai website, our desktop and mobile apps, and any other means we provide from time to time.
1.3 This Policy does not apply to services provided to you separately by third parties, such as third-party websites you visit through Feibo, or third-party plug-ins and services you install or connect yourself. How those third parties handle your personal data is governed by their own privacy policies.
2. What Personal Data We Collect
2.1 Information you provide to us
(1) Account information: the mobile number or email address and verification codes you use to register and log in, and the nickname and profile picture you set.
(2) Inputs and Outputs: the text and voice you enter in conversations, the images and files you upload, the answers, images, videos and other content generated by the AI Services, and the resulting conversation and task history.
(3) Cloud Drive files: files you upload or save to Feibo Cloud Drive, and files generated by tasks ("task outputs").
(4) Order and payment information: the order number, item, amount, currency, payment method, payment time and payment result when you buy a membership or credits. Full payment details such as card numbers are collected and processed directly by third-party payment providers. We do not store them.
(5) Support and feedback information: the contact details, problem descriptions, screenshots and other information you provide when you contact customer support, give feedback or submit a report.
2.2 Information we collect automatically when you use the Service
(1) Device information: device model, operating system and version, app version, language and time zone settings, and device identifiers.
(2) Log information: IP address, access times, feature usage, models used, credit consumption, and error and crash reports.
(3) Information collected by our website through cookies and similar technologies, as described in Section 12.
2.3 Information involved in specific desktop and mobile features
(1) Local Computer mode: when you ask Feibo to perform tasks on your computer, the AI assistant may read, create or modify files, or run commands, within the scope you authorize. Actions such as running commands will ask for your confirmation first. Files on your computer stay on your computer and are not automatically uploaded to our servers or Cloud Drive. However, to complete a task, file contents read by the AI assistant, command results and similar information will be sent to the model for processing as Inputs.
(2) Built-in browser: your browsing history, cookies and website login status are stored on your device and are not collected by us. When you ask the AI assistant to read or operate a web page, the relevant page content will be sent to the model for processing as Inputs.
(3) Remote control from your phone: to let you control your computer from your phone, we process the pairing information, device names and online status of both devices, and relay your instructions and task results through our servers.
(4) Voice input: when you use voice input, we process the recording to convert it into text. [We do not keep the recording after conversion.]
(5) Scheduled tasks: the scheduled tasks you set up, their run times and run history.
(6) Plug-ins, skills and third-party connections: when you install a plug-in or connect a third-party service, we access the relevant data as you authorize, to the extent needed to complete your tasks.
2.4 Information from third parties: payment results returned by payment providers; and, if you log in with a third-party account, the account identifier, nickname and profile picture that third party provides, within the scope you authorize.
2.5 Device permissions: some features require you to grant system permissions, such as the microphone (voice input), photos and files (uploading images and files) and notifications (task completion alerts). We only use these permissions when you use the relevant feature. You can turn them off at any time in your system settings. The related feature will then stop working, but other features will not be affected.
3. How We Use Personal Data and Our Legal Bases
We use your personal data only for the following purposes, on the corresponding legal bases under the PDPA:
3.1 Providing the Service: registration and login; processing your Inputs and returning Outputs; saving conversation history and Cloud Drive files; running the tasks you set up; syncing across your devices. Legal basis: performance of our contract with you (the User Agreement).
3.2 Payments and transactions: processing orders; granting membership benefits and credits; handling refunds; issuing receipts or invoices. Legal basis: performance of contract; compliance with tax, accounting and other legal obligations.
3.3 Security and compliance: verifying identity; keeping accounts secure; preventing fraud and abuse; identifying and handling content that is illegal or violates the User Agreement; handling complaints and reports. Legal basis: our legitimate interests; compliance with legal obligations.
3.4 Improving the Service: analyzing feature usage, troubleshooting, and evaluating the performance and cost of different models. We use de-identified or aggregated data wherever possible. Legal basis: our legitimate interests.
3.5 Customer support and notices: responding to your questions and feedback, and sending you service-related notices such as service changes, security alerts and membership expiry reminders. Legal basis: performance of contract; our legitimate interests.
3.6 Marketing: sending you promotions, new feature introductions and other marketing messages. Legal basis: your consent. You can opt out at any time using the unsubscribe option in the message or in your settings.
3.7 Legal compliance: responding to lawful requests from law enforcement agencies, courts or other competent authorities. Legal basis: compliance with legal obligations.
3.8 Model training: [We do not use your Inputs or Outputs to train AI models.] If we ever wish to do so, we will first obtain your separate, explicit consent, which you may withdraw at any time.
3.9 If we wish to use your personal data for any purpose not stated in this Policy, we will inform you in advance and obtain your consent where required by law.
4. Sensitive Personal Data
4.1 Sensitive personal data under the PDPA includes data on racial or ethnic origin, political opinions, religious or philosophical beliefs, sexual behavior, criminal records, health, disability, trade union membership, genetic data and biometric data. We do not ask you to provide sensitive personal data.
4.2 Please do not include sensitive personal data about yourself or others, or ID card numbers, bank card numbers, passwords or similar information, in your Inputs. If you choose to submit such data, we will process it only to complete the task you requested and will protect it in accordance with this Policy.
4.3 If you submit personal data about other people, you must ensure that you have their consent or another lawful basis to do so.
5. How AI Models and Third Parties Process Your Data
5.1 Feibo connects to a variety of AI models provided by us and by third parties. To generate Outputs, your Inputs (including file contents read by the AI assistant in Local Computer mode and web page content in the built-in browser) are sent to the model providers serving you for processing. We automatically select or switch models based on the type, difficulty and cost of your request.
5.2 We give preference to model providers that commit not to use data received through their APIs to train their models. We contractually require them to process data only to provide services to you and to take appropriate security measures.
5.3 When you use web search, your search terms are sent to third-party search service providers.
5.4 We list our main model providers and service providers, and the countries or regions where they are located, at [Feibo Platform → Settings → About FeiBo → Third-Party Services], and will update the list promptly when it changes.
6. How We Share, Transfer and Disclose Personal Data
6.1 We do not sell your personal data.
6.2 We share your personal data with third parties only in the following cases, and only to the extent necessary for the relevant purpose:
(1) AI model and search service providers: see Section 5;
(2) Cloud and technical service providers: for server hosting, data storage (including Cloud Drive files), sending SMS and email verification codes, crash report analysis and similar services;
(3) Payment providers: to complete payments and refunds;
(4) Partners: where a partner provides technical support for certain features (such as video generation), the information needed to complete the task you requested;
(5) Other third parties with your consent, such as third-party services you choose to connect.
6.3 We require these third parties to process your personal data in accordance with our instructions, this Policy and applicable law, to take appropriate security measures, and not to use it for any other purpose.
6.4 In the event of a merger, acquisition, asset transfer or similar transaction, your personal data may be transferred to the successor. We will notify you and require the successor to continue to comply with this Policy. If the successor changes the purposes for which your personal data is used, it must notify you again and obtain your consent where required by law.
6.5 We will only publicly disclose your personal data, or provide it to authorities, where: required by law, or requested lawfully by law enforcement agencies, courts or other competent authorities; necessary to protect the life, body or property of you, other users or the public; or you have given your explicit consent.
7. Cross-Border Transfers
7.1 Our servers are located in [Country or region of servers], and some model providers and service providers are located outside Thailand (for example, [the United States, China, Singapore]). As a result, your personal data may be transferred outside Thailand for processing.
7.2 We transfer personal data in accordance with the PDPA and the rules of Thailand's Personal Data Protection Committee on cross-border transfers, for example: transfers to countries or regions with adequate data protection standards; contracts with recipients containing appropriate safeguards (such as standard contractual clauses); or transfers necessary to perform our contract with you.
7.3 You can contact us as set out in Section 16 to learn about the safeguards in place for cross-border transfers.
8. Retention Periods
8.1 We keep your personal data only for as long as necessary to achieve the purposes described in this Policy, unless a longer period is required by law. In general:
(1) Account information: kept while your account exists; deleted or anonymized within [30] days after your account is deleted.
(2) Conversation history, task history and Cloud Drive files: kept until you delete them. After you delete them, we remove them from active systems within [30] days, and data in backups is overwritten within [90] days.
(3) Order and payment records: kept as required by Thai tax and accounting laws, generally for [5] years.
(4) Log information: kept for at least 90 days as required of service providers under Thailand's Computer-Related Crime Act, and generally for no more than [12] months.
(5) Support and complaint records: kept for [3] years after the matter is closed, to handle any later disputes.
8.2 When the retention period ends, we will delete, destroy or anonymize your personal data. Anonymized data can no longer identify you and is no longer personal data.
9. How We Protect Your Personal Data
9.1 We take reasonable technical and organizational measures to protect your personal data, including: encrypting data in transit (such as with HTTPS/TLS); applying access controls and [encryption] to stored data; limiting staff access on a need-to-know basis and requiring confidentiality from relevant personnel; and logging and reviewing access to personal data.
9.2 Please keep your account, verification codes and logged-in devices safe. No internet environment is completely secure, and we cannot guarantee absolute security of information.
9.3 If a personal data breach or other security incident occurs, we will immediately activate our response plan and take steps to contain its impact. We will report it to the Office of the Personal Data Protection Committee of Thailand within 72 hours of becoming aware of it (unless the incident is unlikely to result in a risk to individuals' rights). If the incident is likely to result in a high risk to your rights, we will promptly notify you of the incident, its possible impact, the measures we have taken, and the steps you can take to protect yourself.
10. Your Rights
10.1 Under the PDPA, you have the following rights regarding your personal data:
(1) Right of access: to know how we process your personal data and to obtain a copy of it;
(2) Right to rectification: to have inaccurate personal data corrected and incomplete personal data completed;
(3) Right to data portability: to receive the personal data you provided to us in a commonly used electronic format, or to ask us to transfer it to another data controller where technically feasible;
(4) Right to object: to object to our processing of your personal data based on legitimate interests, or to its use for direct marketing;
(5) Right to erasure: to have your personal data deleted, destroyed or anonymized;
(6) Right to restriction: to have the processing of your personal data suspended in certain circumstances;
(7) Right to withdraw consent: to withdraw your consent at any time for processing based on consent, without affecting the lawfulness of processing before the withdrawal;
(8) Right to complain: if you believe we have breached the PDPA, to lodge a complaint with the Office of the Personal Data Protection Committee of Thailand.
10.2 You can view and edit your profile, and delete your conversation history and Cloud Drive files, directly on the Feibo Platform. You can also submit a request to us as set out in Section 16. We will handle and respond to your request within 30 days of receiving it. For security reasons, we may need to verify your identity first.
10.3 Where permitted by law, we may be unable to fulfill some requests, for example where the data must be kept by law, or where fulfilling the request would harm the rights of others. We will explain our reasons to you.
10.4 Some features may no longer be available after you withdraw consent or delete certain information.
11. Deleting Your Account
11.1 You can request deletion of your account via [Settings → Account → Delete Account] or by contacting customer support. We will complete the deletion within [15] business days after verifying your identity.
11.2 After your account is deleted, your conversation history, Cloud Drive files, membership benefits and credits will be deleted and cannot be recovered. We will delete or anonymize your personal data in accordance with Section 8, except where retention is required by law.
12. Cookies and Similar Technologies
12.1 Our website uses cookies and similar technologies to keep you logged in, remember your preferences, maintain security and measure website traffic.
12.2 Necessary cookies are required for the website to function. We only use analytics cookies with your consent. You can manage and delete cookies through the website's cookie settings or your browser settings, although this may affect some features.
12.3 We do not use cookies to track your activity on other websites or for third-party advertising.
13. Minors
The Feibo Platform is intended only for users aged 18 or over. We do not knowingly collect personal data from anyone under 18. If we discover that we have collected personal data from a minor without the consent of a parent or guardian, we will delete it as soon as possible. If you are a parent or guardian and find that the minor in your care has provided personal data to us, please contact us.
14. Changes to This Policy
14.1 We may update this Policy to reflect changes in laws and regulations, changes to our features or for other reasons. The updated Policy will be published on the Feibo Platform.
14.2 For updates that materially affect your rights (for example, significant changes to the purposes of processing, the recipients of shared data or the way data is transferred across borders), we will notify you at least 7 days before they take effect through in-app notices, SMS, email or other means. Where the law requires your consent, we will ask for it again.
15. Language Versions
This Policy is written in Chinese, English and Thai. If there is any inconsistency between the three versions, the [Chinese] version shall prevail.
16. Contact Us
If you have any questions, comments or requests about this Policy or your personal data, you can contact us:
Data controller: [Full company name]
Address: [Registered address]
Privacy email: [privacy@feibo.ai]
Data Protection Officer (DPO): [If appointed, name or title and contact details]
You can also contact us through the "Help & Feedback" entry on the Platform.
[Full company name] | Version V1.0 | Effective date: [ 2026.10.18 ]